Nowadays, data are seen as the best tool for providing quality services; the more we know about a client, the better the product or service we offer because it adapts to their needs.

Data has been important throughout the human history; we have always collected information. However, the current technological developments allow us to not only store information but also classify it and analyse it to obtain valuable knowledge and use it for different purposes.

In connection to this, since November 2017 the BISITE Group has been working alongside TELECYL, on the INNOCOGNITIVO project. This project focuses on the development of cognitive systems for the collection of client data. It aims to obtain data from different sources and automate data processing through natural language processing and machine learning technologies. The project is likely to conclude in August 2020, with a total funding of 1.031.962,34 € received from the strategic business plans program in the scope of R&D&i.

INNOCOGNITIVO, proposes the design of an intelligent tool for the processing of structured and unstructured data relevant to the customers for the purpose of automating and improving the services offered to them. In addition, the tool will allow businesses to develop internal and external solutions. On the basis of the obtained data it will be possible to organize marketing campaigns, improve client experience and attain greater knowledge of the sales. Internally, business decision support services and back office processes will be improved.

 

The BISITE Research Group is aware of the countless opportunities that data provide us with. We want to make the best of those possibilities by finding new solutions that will serve the society.

Posted by Juan M. Corchado

Juan Manuel Corchado (15 de Mayo de 1971, Salamanca, España) Catedrático en la Universidad de Salamanca. Ha sido Vicerrector de Investigación desde el 2013 hasta el 2017 y Director del Parque Científico de la Universidad de Salamanca. Elegido dos veces como Decano de la Facultad de Ciencias, es Doctor en Ciencias de la Computación por la Universidad de Salamanca y, además, es Doctor en Inteligencia Artificial por la University of the West of Scotland. Dirige el Grupo de Investigación Reconocido BISITE (Bioinformática, Sistemas Inteligentes y Tecnología Educativa), creado en el año 2000. Director del IOT Digital Innovation Hub y presidente del AIR Institute, J. M. Corchado también es Profesor Visitante en el Instituto Tecnológico de Osaka desde enero de 2015, Profesor visitante en la Universiti Malaysia Kelantan y Miembro del Advisory Group on Online Terrorist Propaganda of the European Counter Terrorism Centre (EUROPOL). J. M. Corchado ha sido presidente de la asociación IEEE Systems, Man and Cybernetics, y coordinador académico del Instituto Universitario de Investigación en Arte y Tecnología de la Animación de la Unviersidad de Salamanca e investigador en las Universidades de Paisley (UK), Vigo (Spain) y en el Plymouth Marine Laboratory (UK). En la actualidad compagina toda su actividad con la dirección de los programas de Máster en Seguridad, Animación Digital, Telefonía Movil, Dirección de Sistemas de Información, Internet de las Cosas, Social Media, Diseño e Impresión 3D, Blockchain, Z System, Industria 4.0, Gestión de Proyectos Ágiles y Smart Cities & Intelligent Buildings​, en la Universidad de Salamanca y su trabajo como editor jefe de las revistas ADCAIJ (Advances in Distributed Computing and Artificial Intelligence Journal), OJCST (Oriental Journal of Computer Science and Technology) o Electronics MDPI (Computer Science & Engineering section). J. M. Corchado desarrolla principalmente trabajos en proyectos relacionados con Inteligencia Artificial, Machine Learning, Blockchain, IoT, Fog Computing, Edge Computing, Smart Cities, Smart Grids y Análisis de sentimiento.

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